Bilingual Customer Service Representative (French/English) - Bali, Indonesia

Join Asurion as a Bilingual Customer Service Representative (French/English) in the heart of Bali! This is a unique opportunity to combine your language skills with a passion for delivering exceptional customer experiences. You’ll serve as the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. Asurion is a global leader in consumer electronics protection, and our presence in Bali offers a vibrant and dynamic work environment. This role is perfect for someone who thrives in a multicultural setting and is eager to make a difference in the lives of our customers.

In this role, you will handle customer inquiries, resolve issues, and provide support through phone, email, and chat. You will use tools like Zendesk and Salesforce to manage customer interactions and ensure seamless communication. Whether you're assisting with product registrations, troubleshooting claims, or simply answering questions, your ability to communicate effectively in both French and English will be crucial. We are looking for a proactive and detail-oriented individual who can work independently and as part of a team to deliver outstanding service.

Asurion in Bali is more than just a workplace; it's a community. We offer a competitive salary, comprehensive benefits, and the chance to grow professionally in a supportive and innovative environment. If you're ready to take your career to the next level while enjoying the beauty and culture of Bali, we invite you to apply and be part of our journey.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and issues promptly and professionally.
• Use Zendesk and Salesforce to manage and track customer interactions efficiently.
• Communicate effectively in both French and English, ensuring clear and accurate information is conveyed to customers.
• Handle customer requests, including product registrations, claims processing, and troubleshooting.
• Collaborate with the team to maintain high service standards and customer satisfaction.
• Adapt to a fast-paced environment and meet service level agreements.
• Stay updated with company policies and procedures to ensure compliance and consistency in service delivery.
• Contribute to a positive and inclusive work culture, fostering a sense of community among team members.

🎓 Kualifikasi & Syarat

• Fluent in both French and English, with the ability to communicate effectively in both languages.
• Minimum 2 years of experience in customer service, preferably in a multicultural or international setting.
• Proven ability to handle customer inquiries and resolve issues with professionalism and efficiency.
• Experience with customer service software such as Zendesk or Salesforce is a plus.
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Detail-oriented with a keen eye for accuracy and consistency in service delivery.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for delivering exceptional customer experiences and a commitment to customer satisfaction.

🛠️ Keahlian

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